Refund Policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at babybliss.helpteam@gmail.com. Please do not send your item back without first contacting us, as it will not be accepted.

You can always contact us for any return questions at babybliss.helpteam@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Costs
Customers are responsible for return shipping costs, except in cases where the product is defective, damaged, or if the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Exchanges
The fastest way to get what you want is to return the item you have. Once the return is approved, you can make a separate purchase for the new item.

Refunds
Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If approved, the refund will be processed within 10 business days via your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at babybliss.helpteam@gmail.com.

Final Sale Items
Certain items, such as those purchased on sale or with a discount, may be marked as final sale and are not eligible for return or refund. Please review your order carefully before completing your purchase.